Nexa Vitality Privacy Policy

This Privacy Policy outlines the data protection practices of Nexa Vitality LLC and its affiliates (collectively, “Nexa Vitality”, “we”, “our”, or “us”). It covers information collected when you visit any Nexa Vitality website linking to this Privacy Policy, use any associated mobile applications (the “Apps”), or otherwise interact with Nexa Vitality. These websites, Apps, and related services are collectively referred to as the “Services” in this policy. This Privacy Policy is part of our Terms of Use, and capitalized terms not defined here have the meanings given to them in the Terms of Use.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.

This Privacy Policy includes:

1. The Information We Collect and How We Collect It
2. How We Use Your Information
3. Online Analytics and Advertising
4. How We Share Your Information
5. Your Marketing Choices
6. Third-Party Services and Health Information Notice
7. How We Protect Your Information
8. Privacy Information for California Residents
9. Privacy Information for Nevada Residents
10. Retention of Your Information
11. Changes to Our Privacy Policy
12. Contacting Us

THE INFORMATION WE COLLECT AND HOW WE COLLECT IT

We gather information about you through various methods when you use our Services. Please note that certain information is necessary for us to provide the Services. Without this information, you may not be able to access or use all parts of our Services.

1. Information You Provide to Us

We collect information that you provide directly to us, including:

• Account and product registration, and administration of your account
• Processing orders and requests for treatment
• Questions, communications, or feedback submitted via forms or email
• Participation in research and surveys
• Customer support and technical assistance requests, including online chat
• Uploads or posts to the Services
• Employment applications

Types of data we collect include:

• Name, address, telephone number, date of birth, and email address
• Medical information such as conditions, treatment options, prescriptions, and lab results
• Log-in credentials for account creation
• Billing information like shipping address, credit or debit card number, and identity verification
• Purchase or transaction details
• Customer service and maintenance interactions
• Demographic information such as gender and age
• User-generated content in public online forums
• Any other information you choose to provide while using the Services

2. Information We Collect Through Automated Means

We automatically collect information about your use of the Services and the devices used to access them through technologies like cookies and similar tools.

• Websites: Information such as IP address, browser type, operating system, state or country of access, device IDs, referring and exit pages, URLs, platform type, number of clicks, files downloaded, domain names, landing pages, pages viewed, time spent on pages, search terms, date and time of use, and error logs.
• Apps: Information about your mobile device, including device identifier, IP address, operating system, browser type, domain name, update times, usage patterns, and time spent in different app sections.
• Location Information: General location data (e.g., IP address, city/state) from your computer or mobile device for content customization, accurate sales tax information, and tailored content delivery.
• Cookies and Similar Online Tools: Technologies like web server logs, cookies, tags, SDKs, tracking pixels, and other tracking technologies for a tailored experience.

3. Information We Collect From Social Media and Other Content Platforms

When you engage with us on social media sites like Facebook, Instagram, or Twitter, we may collect your name, email address, and any comments or content you post related to us. We also gather information if you sign up for promotions or submit information through social media.

4. Information We Receive From Other Sources

We may receive information from third parties, such as physicians, medical professionals, pharmacies, sub-contractors, advertising networks, analytics providers, and search information providers. These third parties sometimes provide us with additional information about you.

PURPOSES FOR HOW WE USE YOUR INFORMATION

In providing you with our Services, we may use your information for business purposes, including:

• Operating, improving, and managing the Services
• Conducting internal research to understand service effectiveness, improve services, and understand our user base
• Communicating with you about the Services and responding to inquiries
• Sending communications from physicians or healthcare providers using the Services
• Providing technical support and customer service
• Verifying your identity and processing payments
• Presenting content effectively on your device and enabling interactive features
• Measuring the effectiveness of advertising and content and customizing advertising and content delivery
• Conducting analysis and research to better understand your interests and needs
• Complying with applicable laws and regulations
• Establishing, exercising, or defending legal rights

We may combine information collected through the Services with information received from other sources and use and share this combined information per this Privacy Policy. Aggregate and de-identified data may be used for any purpose, including research and marketing, and shared with third parties.

ONLINE ANALYTICS AND ADVERTISING

1. Online Analytics

We may use third-party web analytics services like Google Analytics and MixPanel to collect and analyze usage information through cookies and similar tools. These services help us audit, research, report, prevent fraud, and tailor services and features. If you have a Google account with personalized advertising enabled, Google Signals may be used to gather analytics across your devices. To prevent Google from using your information, you can use the Google Analytics Opt-out Browser Add-on or adjust your settings on Android or Apple devices.

2. Online Advertising

We may use third-party advertising technologies (e.g., Facebook, Google AdWords, Criteo) that use cookies and other technologies to deliver relevant content and advertising. These ads may be based on the content of the page you are visiting, information you enter, demographic data, or other collected information. These ads may be tailored to your current activity or your activity over time and across different websites and services.

We may share customer information (e.g., email addresses) with service providers who match this information to cookies or mobile ad identifiers to deliver more relevant ads on other websites and applications. To opt out of such advertising, you can visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s Consumer Opt-Out link, or Your Online Choices. For more information on Criteo’s privacy practices or to opt out, visit their Privacy Policy.

3. Mobile Advertising

You may receive tailored in-app advertisements when using mobile applications. Third-party service providers may deliver these ads. Each mobile operating system provides instructions on how to prevent tailored in-app advertisements. Check the support materials and device settings for your operating system for details.

4. Notice Concerning Do Not Track

We are committed to providing meaningful choices about the information collected for third-party purposes, but we do not currently recognize or respond to browser-initiated DNT signals.

HOW WE SHARE YOUR INFORMATION

We may share your information for business purposes in the following ways:

• Affiliates and Subsidiaries: We may share information within the Nexa Vitality group to deliver products and services, ensure consistent service levels, and enhance products and services.
• Health Care Providers and Services: We share information with healthcare providers to schedule and fulfill appointments, provide healthcare services, and for other treatment, payment, or healthcare operations purposes.
• Service Providers: We provide access to information to third parties who perform services on our behalf, including billing, marketing, advertising, analytics, research, customer service, shipping, data storage, IT, security, fraud prevention, payment processing, auditing, and legal services.
• Protection of Nexa Vitality and Others: We may access, retain, and disclose information if required by law or in good faith to comply with legal processes, enforce our Terms of Use or Privacy Policy, respond to claims, provide customer service, or protect the rights, property, or safety of Nexa Vitality, its users, or the public.
• Business Transfers: User information may be transferred as part of a business transaction, such as a merger or acquisition. If such a transfer is subject to legal restrictions, we will comply with those restrictions.
• Public Forums: Information you submit through public features of our Services is not confidential and may be used for any purpose, including marketing. Publicly posted information is available to the public and searchable by third-party search engines.
• Consent: We may disclose your information as directed by you and with your consent.
• Aggregate/De-Identified Information: We may share aggregate or de-identified data at our discretion.

YOUR MARKETING CHOICES

You can opt out of receiving marketing communications from us by following the instructions in commercial emails or contacting us directly. You may not opt out of operational emails related to our relationship or transactions with you.

THIRD-PARTY SERVICES AND HEALTH INFORMATION NOTICE

This Privacy Policy does not cover the privacy practices of third parties, including healthcare providers, device manufacturers, or third-party websites and services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies.

HOW WE PROTECT YOUR INFORMATION

We use various technical and organizational measures to protect your information from unauthorized access, loss, alteration, or disclosure. However, no method of transmission or electronic storage is completely secure. You acknowledge that we cannot guarantee the security of your information transmitted through our Services or the Internet.

You are responsible for keeping your password confidential and not sharing it with anyone. Publicly shared information may be viewed by any user of the Services.

PRIVACY INFORMATION FOR CALIFORNIA RESIDENTS

California law requires us to provide information about how we collect, use, and share personal information. This includes the categories of personal information we collect and the third parties with whom we share it.

Categories of Personal Information Collected and Disclosed:

Your California Privacy Rights:

California residents can request information about our collection, use, and sharing of personal information and request access, deletion, or non-discrimination for exercising their rights. To exercise these rights, submit a request through our webform or email us at [email protected] with your full name, email address, and residential address.

Sale of Personal Information:

Nexa Vitality does not sell personal information like your name, email address, phone number, or postal address. We work with third-party marketing and advertising service providers who may collect online identifiers. To opt out of interest-based advertising, visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s Consumer Opt-Out link, or Your Online Choices.

Shine the Light Disclosure:

Nexa Vitality does not share personal information with third parties for their direct marketing purposes.

PRIVACY INFORMATION FOR NEVADA RESIDENTS

Nevada residents can opt out of the sale of "personally identifiable information" for monetary consideration. While we do not engage in this activity, Nevada residents can submit a request to opt out by emailing [email protected].

RETENTION OF YOUR INFORMATION

We retain your information only as long as necessary for the purposes for which it was collected and used or as required by applicable laws.

CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy to reflect changes in the law, our data collection and use practices, or advances in technology. We will make the revised Privacy Policy available through the Services. You are responsible for reviewing any updates. If we make a material change, we will provide appropriate notice. Continued use of our Services after amendments signifies acknowledgment of the changes.

CONTACTING US

If you have questions about this Privacy Policy or Nexa Vitality’s privacy practices, please contact us at:

Nexa Vitality LLC [email protected]